Filter
Top Products
hp officejet 4200 series
chapter 9
94
hp officejet support
4 If you are still experiencing problems and need to speak with an HP Customer
Support Representative, do the following:
a. Have the specific name of your HP Officejet, as it appears on the front panel,
available.
b. Have your service ID and serial number ready.
To display your service ID and serial number on the front panel, press OK and
Start Color at the same time. Press !
until Model Number appears, and then
press OK. The service ID appears on the bottom line of the front panel display.
Make note of the service ID, and then press Cancel. You are returned to the Info
Menu. Press ! until Serial Number appears, and then press OK. The serial
number appears on the bottom line of the front panel display. Make note of the
serial number, and then press Cancel repeatedly to exit the Info Menu.
c. Print a Self-Test Report. For information on printing a Self-Test Report, see print a
self-test report on page 80.
d. Make a color copy to have available as a sample printout.
e. Be prepared to describe your problem in detail.
5 Call HP Customer Support. Be near your HP Officejet when you call.
call in North America during warranty
Call 1-800-HP-INVENT. US phone support is available in both English and Spanish
languages 24 hours a day, 7 days a week (days and hours of support may change without
notice). This service is free during the warranty period. A fee may apply outside the
warranty period.
call elsewhere in the world
The numbers listed below are current as of the publication date of this guide. For a list of
current international HP Support Service numbers, go to this website and choose your own
country/region or language:
www.hp.com/support
You can call the HP support center in the following countries/regions. If your country/
region is not listed, contact your local dealer or nearest HP Sales and Support Office to
find out how to obtain services.
Support service is free during the warranty period; however, your standard long-distance
phone charges will apply. In some cases, a flat fee per single incident will also apply.
For phone support in Europe, please check for the details and conditions of phone support
in your country/region by going to the following website:
www.hp.com/support
Alternatively, you can ask your dealer or call HP at the phone number provided in this
guide.
As part of our constant efforts to improve our phone support service, we advise you to
check our website on a regular basis for new information regarding service features and
delivery.
country/region hp technical support country/region hp technical support
Algeria
1
+213(0)61 56 45 43 Luxembourg (French) 900 40 006
Argentina (54)11-4778-8380
0-810-555-5520
Luxembourg (German) 900 40 007
Australia +61 3 8877 8000
1902 910 910
Malaysia 1-800-805405
Austria +43 (0) 820 87 4417 Mexico 01-800-472-6684