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troubleshooting
additional installation troubleshooting help
You might want to refer to the Read Me file for more information on possible
installation problems. In Windows, you can access the Read Me file from the
Start button on the taskbar; select Programs, Hewlett-Packard, HP Officejet
4200 Series, View the Readme File. In Macintosh OS 9 or OS X, you can access
the readme file by double-clicking the icon located in the top-level folder of the
HP Officejet software CD-ROM.
The readme file provides more information, including:
• Using the Re-install utility after a failed installation to return your computer
to a state that will allow the HP Officejet to be re-installed.
• Using the Re-install utility in Windows 98 to recover from a Composite USB
System Driver missing.
This error might occur if the hardware is installed prior to installing the
software. After running the Re-install utility, reboot your PC, and install the
HP Officejet software before connecting the HP Officejet to your computer.
You can also find more information on the HP website at:
www.hp.com/support
My USB cable is not
connected
Connecting your computer to your HP Officejet with a USB cable is
straightforward. Simply plug one end of the USB cable into the
back of your computer and the other in the back of the
HP Officejet. You can connect to any USB port on the back of your
computer.
problem possible cause and solution