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troubleshooting
troubleshooting information
This section contains troubleshooting information for the HP Officejet
4200 Series (HP Officejet). Specific information is provided for installation and
configuration topics. References to our online troubleshooting help are provided
for operational topics.
This section contains the following:
• installation troubleshooting on page 137
• operational troubleshooting on page 150
installation troubleshooting
Installation and configuration troubleshooting tips are included in this section for
some of the most common issues associated with HP Officejet fax setup, and
software and hardware installation.
This section includes the following topics:
• software and hardware installation troubleshooting on page 137
• fax setup troubleshooting on page 146
software and hardware installation troubleshooting
If you encounter a software or hardware problem during installation, see the
topics below for a possible solution.
During a normal installation of the HP Officejet software, the following things
occur:
• The HP Officejet CD-ROM runs automatically
• The software installs
• Files are copied to your hard drive
• You are requested to plug in the HP Officejet
• A green OK and check mark appear on an installation wizard screen
• You are requested to restart your computer
• the Fax Setup wizard runs
• The registration process runs
If any of these things did not occur, there might be a problem with the installation.