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troubleshooting information
149
troubleshooting
I cannot receive faxes,
but I can send faxes
(continued)
• If you are not using a distinctive ring service, check to make sure
that the Answer Ring Pattern feature on your HP Officejet is set to
All Rings. For information, see change the answer ring pattern
(distinctive ringing) on page 63.
• If your HP Officejet shares the same phone line with other types of
phone equipment—such as an answering machine or a PC
modem—the fax signal level could be reduced, causing fax
reception problems.
To find out if other equipment is causing a problem, disconnect
everything except the HP Officejet from the phone line, and then try
to receive a fax. If fax reception is successful without the equipment,
then one or more pieces of the equipment is causing problems; try
adding them back one at a time and faxing, until you identify
which equipment is causing the problem.
I cannot send faxes,
but I can receive faxes
• If you are using speed dial to dial the fax number, the HP Officejet
might be dialing too fast or too soon. To solve this problem, try one
of the following:
– Try manually dialing the fax number from the HP Officejet front
panel, or from an attached phone. For information, see send a
fax using monitor dialing on page 43 or send a fax manually
from a telephone on page 43.
– Re-create the speed dial setting and insert some pauses. For
information, see create individual speed-dial entries on
page 56.
• If your telephone line has a PBX system, make sure you are dialing
the number for an outside line before dialing the fax number.
• The receiving fax machine might be having problems. To check this,
try calling the fax number from a telephone and listen for fax tones.
If you cannot hear fax tones, the receiving fax might not be turned
on or connected, or a voice mail service could be interfering with
the recipient’s phone line.
I hear static on my
telephone line ever
since I connected the
HP Officejet
• If you did not connect the HP Officejet from the port labeled “1-
LINE” to your telephone wall jack using the phone cord supplied in
the box with your HP Officejet, you could hear static on your phone
line and you probably will not be able to fax successfully.* This
special 2-wire cord is different from the more common 4-wire cords
you might already have in your office. For more information, see I
have difficulties when sending faxes and when receiving faxes on
page 146.
I hear static on my
telephone line ever
since I connected the
HP Officejet
(continued)
*
This possible cause/solution applies only in the countries/regions that
receive a 2-wire phone cord in the box with the HP Officejet, including:
Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,
Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,
Taiwan, Thailand, USA, Venezuela, and Vietnam.
• Using a telephone line splitter could affect the sound quality of your
phone line, causing static. Try removing the splitter and connecting
the HP Officejet directly to the telephone wall jack.
problem possible cause and solution