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HP Omnibook 500 Troubleshooting and Diagnostics 3-7
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Does not boot from
a floppy drive.
Make sure the floppy disk is
bootable.
Make sure the floppy drive is
installed or connected
correctly.
If the floppy drive is
connected to a USB port,
make sure Legacy USB
Support is enabled in BIOS
Setup.
Use BIOS Setup to check the
boot order and to make sure
that floppy boot is enabled.
If the drive is installed in the
expansion base, try
connecting it to a USB port,
or vice versa.
Floppy drive or
contacts.
Floppy drive cable.
Expansion base.
Motherboard.
Does not boot from
a CD or DVD in the
CD/DVD drive.
Make sure the CD or DVD is
bootable.
Use BIOS Setup to check the
boot order.
Restart the computer.
Test the DVD drive with the
e-DiagTools diagnostics.
CD/DVD drive
module.
Motherboard.
Expansion base.
Error message
such as “Invalid
system disk” or
“Auto IDE error”.
Check for a disk in the floppy
drive.
Check the boot order in BIOS
Setup.
Remove and reinsert the
hard drive.
Hard drive contacts.
Hard drive.
If the unit boots from the
floppy drive, check for corrupt
files on the hard drive;
reinstall the factory software
onto the hard drive; replace
the hard drive.
Sluggish startup or
shutdown.
Run ScanDisk and Disk
Defragmenter to check and
optimize the hard drive.
Delete temporary and
unneeded files.
Hard drive. Use the suggestions shown
at left.
Password has been
forgotten.
Verify proper ownership, then
follow the removal procedure
with the owner and log the
appropriate data—see
page 5-1.
The user must call Technical
Support and provide proof of
ownership. Password
removal is restricted to
certain sites. See page 5-1.