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HP Omnibook 500 Troubleshooting and Diagnostics 3-11
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
CD-ROM/DVD drive
Cannot read a CD
or DVD.
Make sure the CD/DVD is
clean and inserted properly.
Make sure the drive module
is inserted properly.
Restart the computer. Reset
the expansion base.
CD/DVD drive
module.
Region Code error
when playing a
DVD.
DVDs can contain embedded
regional codes that prevent
them from playing outside
the region in which they are
sold. This error indicates you
are trying to play a DVD
intended for a different
region.
General problems. Make sure the drive module
is installed or connected
correctly.
Restart the computer. Reset
the expansion base.
CD/DVD drive
module.
Expansion base.
Motherboard.
Floppy drive
General problems. Make sure the drive module
is installed or connected
correctly.
If the drive is installed in the
expansion base, try
connecting it to a USB port,
or vice versa.
Check the settings in BIOS
Setup.
Floppy drive module.
Floppy drive cable.
Expansion base.
Motherboard.
Keyboard and pointing stick
Some or all keys do
not work properly.
Check the settings in BIOS
Setup.
Keyboard.
Motherboard.
Try reconnecting the
keyboard and pointing stick
flex cables.
PS/2 keyboard and
mouse do not work.
Check the devices
separately.
Suspend or shut down the
computer before attaching
the device, so that it will be
detected properly.
Test the keyboard and
pointing stick with the
e-DiagTools diagnostics.
PS/2 device.
Expansion base.
Motherboard.
Pointing stick
doesn’t work.
Make sure the pointing stick
is enabled in BIOS Setup and
in Mouse Properties in
Control Panel.
Restart the computer.
Keyboard.
Motherboard.
Check the keyboard and
pointing stick flex cable
connections.
General problems. Suspend and resume
operation using the blue
sleep button.
Slide and hold the power
button four seconds to reset
the computer.
Keyboard.
Motherboard.
Check the keyboard and
pointing stick flex cable
connections.