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3-10 Troubleshooting and Diagnostics HP Omnibook 500
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Punctured display. Declared to be caused by
customer abuse.
Vertical crack near
center of display.
Usually caused by
closing display with
pencil-sized object on
keyboard.
Declared to be caused by
customer abuse.
Scratched display
glass.
Declared to be caused by
customer abuse.
Local area of dark
or light discoloration
visible when display
is on.
Caused by excessive
pressure applied to an
area on the screen.
Declared to be caused by
customer abuse.
Hard disk
Hard disk doesn’t
spin.
Check the power source.
Remove and reinsert the
hard drive. Use a flashlight to
check the connector.
Hard drive/LED flex
cable.
Hard drive.
Motherboard.
If the drive case is damaged,
the drive may not operate
properly.
Hard disk makes
clunking or
scratching noise.
Back up the drive
immediately.
Was the computer or drive
dropped?
Hard drive. Check the computer and
drive for evidence of
customer abuse.
Hard disk makes
buzzing or whining
noise.
Back up the drive
immediately.
Check for alternate noise
sources, such as a PCMCIA
drive or fan.
If a keystroke causes the
sound to change, it may be
from the motherboard.
Depends on the
source of the noise.
Files are corrupted. Run the VirusScan program.
Check the disk surface by
running Scandisk
(Windows 98) or using the
Tools tab in the disk’s
Properties sheet
(Windows 2000).
Test the hard disk drive with
the e-DiagTools diagnostics.
Use the
Recovery CD
to
restore the factory software.
Use the suggestions shown
at left.
Drive capacity is
less than normal.
Check the disk surface by
running Scandisk
(Windows 98) or using the
Tools tab in the disk’s
Properties sheet
(Windows 2000).
Check partitions using FDISK
(Windows 98) or Control
Panel, Administrative Tools,
Computer Management
under Storage
(Windows 2000).
Hard drive. Use the suggestions shown
at left.
Recreate the Utility partition,
then partition and format the
disk.