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3-18 Troubleshooting and Diagnostics HP Omnibook 500
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Expansion base
Computer won’t
undock or gets
stuck.
Use the emergency undock
latch.
Test the expansion base with
e-DiagTools diagnostics.
Expansion base.
Port on expansion
base isn’t working.
Make sure the computer is
docked properly.
Reset the computer and the
expansion base.
Expansion base.
Motherboard.
Computer does not
respond to undock
switch or Eject
command.
Check power sources.
Use the emergency undock
latch.
If the computer is not fully
docked, use the emergency
undock latch.
Reset the computer and the
expansion base.
Test the expansion base with
e-DiagTools diagnostics.
Expansion base.
Motherboard.
Floppy drive
connected to the
parallel port doesn’t
work.
Make sure there is only one
floppy drive in the system.
Use only the HP F2008A
parallel floppy cable.
If the computer is not fully
docked, use the emergency
undock latch.
For Windows 98, notify
BayManager before
connecting or disconnecting
the parallel floppy drive.
Floppy drive module.
Expansion base.
General CD player
or status panel
problems.
Check the power source.
Reset the expansion base.
Check the HP Notebook web
site for an expansion base
BIOS update.
Expansion base.
General problems. Check power sources.
Make sure the computer is
docked properly.
Check the HP Notebook web
site for an expansion base
BIOS update.
Expansion base.
Motherboard.