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support and warranty information
support services
This section explains the support services information provided by Hewlett-
Packard.
If you are unable to find the answer you need in the printed or onscreen
documentation, you can contact one of the HP support services listed in the
following pages. If a support service number is not listed for your country/region,
contact your nearest authorized HP dealer for help.
get support and other information from the internet
If you have Internet access, you can get help from the following HP website:
http://www.hp.com/support
The Web site offers technical support, drivers, supplies, and ordering
information.
hp customer support
If you need to contact HP Customer Support, do the following before you call.
1 Make sure that:
a. Your unit is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2 Reset your unit:
a. Turn off the unit using the On button located on the unit’s front-panel.
b. Unplug the power cord from the back of the unit.
c. Plug the power cord back into the unit.
d. Turn on the unit using the On button.
3 For more information, check the HP website at:
http://www.hp.com/support
4 If you are still experiencing problems and need to speak with an
HP Customer Support Representative:
– Have your serial number and service ID ready.
To display your serial number, on the front-panel, press Enter and Start
Copy, Black at the same time. The serial number appears in the front-
panel display. To display the service ID, press Enter and Start Copy,
Color at the same time.
– Print a Self-Test Report. See print a self-test report on page 22 for
information on printing this report.
– Make a color copy.
– Be prepared to describe your problem in detail.
5 Call HP Customer Support. Be near your unit when you call.