Filter
Top Products
reference guide
support and warranty information
41
prepare your unit for shipment
If you are requested to send your unit in for service after contacting HP Customer
Support or returning to the point of purchase, please follow the power off and
rebox steps below to avoid further damage to the HP product.
1 Turn on the unit.
If your unit will not turn on and the print-carriage is in the home position,
you will not be able to remove the print cartridges. Proceed to step 7;
disregard steps 1 through 6.
2 Open the ink-cartridge access door.
3 Remove the print cartridges from their holders, and lower the latches. See
replace the print cartridges on page 24 for information on removing the
print cartridges.
Caution! Remove both print cartridges and lower both latches.
Failure to do so may damage your unit.
4 Place the print cartridges in an airtight bag so they will not dry out, and put
them aside (do not send them with the unit, unless the HP customer support
call agent instructs you to).
5 Turn off the unit.
6 Close the ink-cartridge access door.
7 Remove the front-panel cover as follows:
a. Place hands on each side of the front-panel cover.
b. Using thumbs, pry the cover off from the bottom.
8 Retain the front-panel cover. Do not return the front-panel cover with the
unit.
9 If available, pack the unit for shipment using the original packing materials
or the packaging materials that come with your exchange unit.