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reference guide
support and warranty information
43
If a customer unit needs a minor part replacement and these parts can normally
be replaced by the customer, the customer-replaceable components may be
serviced through expedited part shipment. In this event, HP will prepay shipping
charges, duty and taxes; provide telephone assistance on replacement of the
component; and pay shipping charges, duty, and taxes for any part that HP asks
to be returned.
The HP Customer Support Center may direct customers to designated authorized
service providers who are certified by HP to service the HP product.
warranty upgrades
Upgrade your standard factory warranty to a total of three years with the
HP SUPPORTPACK. Service coverage begins on product purchase date and the
pack must be purchased within the first 180 days of product purchase. This
program offers phone support from 6:00 A.M. to 10:00 P.M. Mountain
Standard Time (MST) Monday through Friday and 9:00 A.M. to 4:00 P.M.
(MST) on Saturdays. If during your technical support call it is determined that you
need a replacement product, then HP will ship you this product next business day
free of charge. Available in U.S. only.
For more information, please call 1-888-999-4747 or visit the following
HP website:
http://www.hp.com/go/hpsupportpack
Outside the U.S., please call your local HP Customer Support office. See call
elsewhere in the world on page 40 for a list of international Customer Support
numbers.
returning your hp digital copier printer for service
Before returning your HP Digital Copier Printer for service, you must call
HP Customer Support. See hp customer support on page 39 for steps to take
before calling Customer Support.
hewlett-packard limited global warranty statement
extent of limited warranty
Hewlett-Packard (“HP”) warrants to the end-user customer (“Customer”) that each
HP Digital Copier Printer 410 product (“Product”), including related software,
accessories, media, and supplies, shall be free from defects in material and
workmanship for the duration, which begins on the date of purchase by the
Customer.
For each hardware Product, the duration of HP’s limited warranty is one year for
parts and one year for labor. For all other Products, the duration of HP’s limited
warranty for both parts and labor is ninety days.
For each software Product, HP’s limited warranty applies only to a failure to
execute programming instructions. HP does not warrant that the operation of any
Product shall be uninterrupted or error free.