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Chapter 1. Technical description 33
with IBM, including providing a contact name and phone number, and is
available for systems covered under warranty or maintenance agreements.
Electronic Service Agent currently requires the use of an analog phone line
and modem. Access via VPN may be possible in future releases.
See the IBM Redbook
Implementing IBM Director Management Solutions
,
SG24-6188 for details on IBM Director and its plug-ins.