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Chapter 7. Symptom-to-FRU index 89
Error symptoms
217-XXX-001 (Failed BIOS Fixed Disk
test)
Note: If RAID is configured, the fixed
disk number refers to the RAID
logical array
1. Fixed Disk 2
2. System Board
264-XXX-0NN (Failed Tape Drive
test)
1. Tape Cartridge, if user executed the Read/Write Tape Drive test
(failure code of XXX = 256)
2. SCSI or Power Cable connected to tape drive with SCSI ID NN.
3. Tape Drive with SCSI ID NN. (Refer to the Help and Service
Information appendix of the tape drive’s User Guide.)
4. System Board or SCSI Controller. (Run SCSI Controller Diagnostic to
determine if the SCSI bus is functioning properly.)
264-XXX-999 (Errors on multiple tape
drives, see error text for more info)
1. See error messages/text in the PC Doctor error log for detailed
information on each individual tape drive error.
301-XXX-000 (Failed Keyboard test) 1. Keyboard
2. System Board
405-XXX-000 (Failed Ethernet test
on controller on the System Board)
1. Verify that Ethernet is not disabled in BIOS.
2. System Board
405-XXX-A0N (Failed Ethernet test on
adapter in slot A)
1. For A=0, system board
2. For A >0, adapter in PCI slot A
415-XXX-000 (Failed Modem test) 1. Cable
Note: Ensure modem is present and attached to server.
2. Modem
3. System Board
Error Symptom FRU/Action
CD is not working properly. 1. Clean the CD.
2. Run CD-ROM diagnostics
3. CD-ROM Drive
CD-ROM drive tray is not working.
(The server must be powered-on)
1. Insert the end of a paper clip into the manual tray-release opening.
2. Run CD-ROM diagnostics
3. CD-ROM Drive
CD-ROM drive is not recognized.1.Run Configuration/Setup, enable primary IDE channel.
2. Check cables and jumpers.
3. Check for correct device driver.
4. Run CD-ROM diagnostics
5. CD-ROM Drive
6. System Board
Error Code/Symptom FRU/Action