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Troubleshooting
10
C451 10-2
If the problem persists after all of these procedures have been performed,
read the User’s Guide [Copy Operations].
The machine does not
start printing although
the print job was com-
pleted on the compu-
ter.
The printer driver selected for
printing is not compatible with the
printer controller.
Check the printer name selected.
The network cable, or USB cable
is disconnected.
Check that the cable is connected
properly.
An error has occurred in this ma-
chine.
Check this machine’s control
panel.
A print job is queued in this ma-
chine, delaying printing.
Check the job order on the Active
Jobs list of the machine’s control
panel.
“Save in User Box” was selected
for the print job.
Check if the print job is stored on
the Box screen of this machine’s
control panel.
“Secure Print” was selected for
the print job.
Check if the print job is held on the
Secure Print User Box screen of
this machine’s control panel.
If the account track settings have
been applied, an unregistered de-
partment name (or password)
may have been entered.
Enter the correct department
name (or password).
If the authentication settings have
been applied, an unregistered
user name (or password) may
have been entered.
Enter the correct user name (or
password).
Available computer memory
space is not sufficient.
Perform a test print to check
whether printing is possible.
The connection of this machine to
the network is not yet established
(while connecting to a network).
Consult with the network adminis-
trator.
The enhanced security mode may
be enabled on this machine.
Specify the authentication set-
tings in the enhanced security
mode. For details, consult with
the network administrator.
Symptom Probable cause Action