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Poor copy quality
• Blank pages
• Checkerboard pattern
• Distorted graphics or pictures
• Missing characters
• Faded print
• Dark print
• Skewed lines
• Smudges
• Streaks
• Unexpected characters
• White lines in print
Check messages
If an error message is displayed, see “Error messages” on page 115.
Check ink Check the ink levels, and install a new print cartridge if necessary.
Clean the scanner glass If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
Review steps to
improve print quality
See “Improving print quality” on page 91.
Adjust the brightness
of the copy
1 Load the document facedown on the scanner glass.
2 From the control panel, press Copy Mode.
3 Press Lighter/Darker.
4 Press or repeatedly to lighten or darken the copy.
5 Press Start Color or Start Black.
Check quality of
original document
If the quality of the original document is not satisfactory, try using a clearer version of the
document or image.
Are you scanning from
a newspaper,
magazine, or glossy
paper?
If you are copying or scanning from a newspaper, magazine, or glossy paper, see “Scanning
clear images from magazines or newspapers” on page 70.
Check document
placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper
left corner.
Partial document or photo copies
Check document
placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper
left-hand corner.
Check paper size Make sure the paper size being used matches the size you selected.
Check Original Size
setting
Make sure that the Original Size setting is Automatic or the size of the original
document that you are copying.
Scan troubleshooting
• “Scanner does not respond” on page 104
• “Scan was not successful” on page 104
• “Scanning takes too long or freezes the computer” on page 104
• “Poor scanned image quality” on page 105
Troubleshooting
103