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10 ♦ Getting Started
Handset/Headset
The console keypad provides jacks for connecting a handset and
a headset. One jack is labeled for headset use only, the other for
either handset or headset use. Both jacks can be in use at the
same time but when they are, the dual-use jack is used for
listening only. (Typically, a supervisor uses the dual-use jack to
monitor a new attendant during training.)
Connect Mitel Networks-approved headsets only to the keypad. For a list
of approved headsets, see the 5550 IP Console Installation Guide.
The dual-use jack provides different audio levels for headsets and
handsets. Use the
list to indicate which one—headset or
handset— is connected to the jack.
To set the dual-use jack for handset or headset operation
1. Plug the handset or headset into the dual-use jack (
) on the
back of the console keypad.
2. Select Handset or Headset from the
list in the Console
Status area.
To adjust the handset (or headset ) volume during a call
• Press the key on the console keypad to set the volume to
the level you want.
You can also use the Options command on the Tools menu to
adjust the volume. After selecting the command (either during a
call or while the console is idle) click Audio, and then drag the
slider to set the volume to the level you want.
Console Language
Text on the console screen can appear in English (the default),
French, Spanish, Dutch, Italian, or German. You can choose the
desired language during installation.
To change the console language
1. Choose Options on the Tools menu.
2. Select Language.
3. Select the language you want.
4. Click Apply or OK.
The change takes effect when you restart the console.
Console Time
You can use either the 3300 ICP clock or the clock in your PC as
the time source for the console. Using the 3300 ICP clock is
recommended since it’s the time source for extensions in the
system.
You should also use the 3300 ICP clock if you set wake-up calls for
guests. (Setting wake-up call applies to hotel/motel systems only.)
To set the console time
1. Choose Options on the Tools menu.
2. Select Time.
3. Select the option you want.
4. Click Apply or OK.
Unplugging the Handset or Headset
Unplugging the handset or headset from the console keypad
automatically enables the other if it is plugged in. If neither is
plugged in, the console changes to Operator Absent status.
Or, if you are the last active attendant, the system goes into
Night Service 1 mode.
Note that plugging the handset/headset back in does not
change the Operator status back to Present.