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22 ♦ Call Handling Basics
Answering Recalls
If an external call transferred from the console to an extension is
not answered within a certain time, the call returns to the
console as a recall. The call waiting icon (
) appears above the
[Recall] softkey. Because Recalls are given priority, they will be
answered first when you press Answer. You can also use the
[Recall] softkey to answer recalls.
To answer a Recall
The Source and Destination areas must both be clear.
1. Press [Recall].
Or
2. Press Answer.
You are now connected and may ask if the caller wants to
continue waiting or wants you to ring another extension.
3. Depending on what the caller wants, you have several options
at this point:
• Press [Redial Dest] if the caller wants to continue
waiting.
• Dial another extension.
• Press Release to disconnect the call.
• Press Voicemail to transfer the caller to the extension’s
voicemail box.
Note: Serial calls will also recall the console. See Serial Call on
page 40.
Recovering the Last Released Call
Use the Recover key on the console keypad to retrieve a call that
you transferred to the wrong extension. To successfully recover
the call, you must press Recover while the extension is still
ringing. Also, you cannot have started another action, such as
dialing or answering a call, following the transfer.
To retrieve the last call transferred from the console
• Press Recover.
Note: This feature requires an access code, which must be
entered into the console using the Options command on the
Tools menu. For more information, see page 35.