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Reference ♦ 57
Rerouted Calls
Some users may decide to reroute their calls to your console, or
the system may be programmed to reroute certain types of calls
or all calls made at given times to your console.
The calls that are rerouted to your console may be one of
four types:
• Calls a user has forwarded (Follow Me, Busy or No Answer).
• Calls to a given number rerouted by system programming.
• Calls on certain trunks if incoming calls on certain trunks
are always “transferred” to your console.
• If the user dials a number that is rejected by the system for
any reason, Intercept Handling may be programmed to
reroute the call to your console.
Call Forwarding
When a user has forwarded his or her calls to your console,
incoming calls to that extension will ring your console. When you
answer, the called party information will appear in the
Destination area.
Note that the Destination area displays the name of the called
party, the called party’s number, and the type of Call Forwarding
that the called party programmed and that caused the call to be
rerouted to your console (Follow Me, Busy or No Answer).
Also, two softkeys are always available in this situation:
[Set Serial Call] and [Redial Dest]. Pressing [Redial Dest] will
automatically redial the called party, overriding the Call
Forwarding to your console.
System Rerouting
When the system is programmed to redirect calls to an extension
to your console at all times, the message “Call Forward - Always
Reroute” appears in the Destination area, below the user’s name
and extension number.
Transferred Calls
If you transfer an incoming call to an extension, and the
extension user transfers the call back to your console, the
message ‘‘Transferred’’ appears in the Destination area.
Intercept Handling
When a user dials a number that the system rejects, the call is
rerouted to your console. When you answer, the appropriate
Intercept Handling message displays in the Destination area. See
System Messages on page 64 for information about the messages
that may display in that situation.