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Call Handling Basics ♦ 15
In the example above, note that one internal [Dial 0] call is
waiting and two external calls are waiting. If you:
• press Answer, you will be connected to whichever of the three
calls arrived at the console first;
• press [Dial 0], you will answer the internal call; or
• press [External], you will answer the outside call which
arrived at the console first.
Your communications department can give you instructions on
which types of calls it prefers you to answer first.
Questions about Answering Calls
Why do I sometimes hear a short burst of ringing
while I’m handling calls?
Either a new call has arrived or a call on hold has recalled. As
you are already handling a call, the console only rings once.
You may turn down your volume control if you wish. You can
also turn off the bell completely by using the list in the
Console Status area. (WARNING: This also turns off all other
bell indications, including the Critical Alarm bell.)
What does the caller hear while I’m dialing the
extension number?
Once you start to dial, the caller is on Consultation Hold until
you have completed dialing, established communication with
the called party, and released the caller to the called party. If
music on hold is provided on your system, the caller will hear
music; otherwise silence.
Can I answer another call while still connected
to the first?
No. Before you can answer a new call, you must transfer the
current call to another destination (see page 18), put it on
hold (see page 20), or disconnect it from the console by
pressing Release.
Why do extension numbers appearing in the Source and
Destination area sometimes have a ‘p’ n front of them?
When it appears next to an extension, it means that the
extension is designated as private. Attendants see the
number of the extension on their screens; other extension
users see only the user’s name (if available) on their display.
In the Phone Book, the icon indicates a private extension.