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56 ♦ Reference
Alarms
Your telephone system uses automatic monitoring and fault
diagnosis to check the system for faults.
An alarm status appearing in the upper-right corner of the screen
notifies you when a fault occurs. When there are no faults, this area
is blank. If a critical alarm occurs, you’ll hear a recurring beep.
The alarm display is cleared automatically when the fault is
corrected.
Alarm types
There are three classes of alarms: Minor, Major and Critical.
MINOR
There is a minor alarm within the telephone system, which
probably does not affect the telephone users.
MAJOR
An alarm affecting service has occurred, but calls can still be
made. Contact your communications department.
CRITICAL
The telephone system is not providing normal service and should
automatically switch itself to System Fail Transfer Mode (if this is
available on your system). You MUST contact your
communications department.
Greetings
Record your company’s preferred greetings for each of the
following situations.
Calls on
Outside
Lines
Calls On
Inside Lines
Recalls
Calls
Camped on
to a Line
Taking
Messages