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DIAGNOSTICS AND ERRORS
8
This chapter explains how to
◆
print a test label
◆
reset the printer
◆
call Technical Support.
Before you call Service, print a test label. The label contains information to
help Service diagnose mechanical and setup problems.
This chapter also provides explanations of your printer’s errors. The errors
are classified by type and are listed in order. If you have trouble loading
supplies or performing maintenance, refer to your Operator’s Handbook or
Operating Instructions.
Some errors numbered 400-438 and 500-574 are internal software
errors. Errors numbered 703-758 are supply errors. Follow the
directions provided with the error description to correct the
problem. Errors numbered 900-999 are Hard Printer Failures. If
you cannot clear an error, turn off the printer, wait several seconds
and then turn on the printer. Call Technical Support if you receive
any error message not listed in this chapter.
To clear a data error, press CLEAR (ESCAPE/CLEAR) or ENTER
(ENTER/PAUSE), depending on your printer. If a formatting error
occurs, the label prints; but data may be missing. Correct the
format or batch and resend them to the printer. If a data error
occurs, press FEED (FEED/CUT) to queue and print an error label.
An error label is not available on
the 9403 or 9805 printers.
Diagnostics and Errors
8-1