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Solving Other Problems13-28
Not all pages
print.
A different user acci-
dentally canceled the
job.
Try printing the remaining pages.
The tray is empty. Check that the tray is loaded with
media, in place, and secure.
A document is printed
with an overlay file
which has been cre-
ated by an unsuit-
able printer driver.
Print the overlay file using a suitable
printer driver.
Machine
resets or
turns off fre-
quently.
The power cord is not
correctly plugged into
the outlet.
Turn off the machine, confirm that the
power cord is correctly plugged into
the outlet, and then turn on the
machine.
A system error
occurred.
Contact Technical Support with the
error information.
You are
experienc-
ing duplex
problems.
Media or settings are
not correct.
Make sure that you are using correct
media.
See “Specifications” on page 4-2.
Do not duplex custom-sized media,
envelopes, labels, postcards, letter-
head, or glossy media.
Make sure that you have not mixed
media types in the tray.
In the Windows printer driver ([Layout]/
[Print Type]), choose [2-Sided]."
Set duplex (Double-Sided) copying.
For details on setting duplex (Dou-
ble-Sided) copying, refer to “About
Duplex Printing” on page 4-30.
For N-up on duplexed pages, choose
Collate only in the printer driver’s
[Basic] Tab. Do not set collation in the
application.
With N-up on
multiple cop-
ies, the out-
put is
incorrect.
Both the printer driver
and the application
have been set for col-
lation.
For N-up on multiple copies, choose
Collate only in the printer driver’s Basic
Tab. Do not set collation in the applica-
tion.
Symptom Cause Solution