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Solving Problems with Printing Quality13-34
There is
insufficient
fusing or the
image
comes off
when
rubbed.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
Use approved media. See “Specifica-
tions” on page 4-2.
Media type is set
incorrectly.
When printing envelopes, labels, letter
head, postcards, thick stock, single
side only paper or special paper, spec-
ify the appropriate media type in the
printer driver.
There are
toner
smudges or
residual
images.
One or more of the
toner cartridges are
defective or installed
incorrectly.
Remove the toner cartridges and
check for damage. If it is damaged,
replace it.
There are
toner
smudges on
the back side
of the page
(whether or
not it has
been
duplexed).
The media transfer
roller is dirty.
Clean the media transfer roller.
If you think the transfer roller should be
replaced, contact Technical Support
with the error information.
The media path is
dirty with toner.
Print several blank sheets and the
excess toner should disappear.
One or more of the
toner cartridges are
defective.
Remove the toner cartridges and
check for damage. If it is damaged,
replace it.
One or more of the
imaging units is
defective.
Remove the imaging units and check
for damage. If it is damaged, replace it.
Symptom Cause Solution