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Troubleshooting
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N300 Wireless Router WNR2000v4
Wireless Connectivity
If you are having trouble connecting wirelessly to the router, try to isolate the problem.
• Does the wireless device or computer that you are using find your wireless network?
If not, check the Wireless LED on the front of the router. It should be lit. If it is not, you can
press the Wireless button on the side of the router to turn the router’s wireless radio back
on.
If you disabled the router’s SSID broadcast, your wireless network is hidden and does not
show up in your wireless client’s scanning list. (By default, SSID broadcast is enabled.)
• Does your wireless device support the security that you are using for your wireless
network (WEP, WPA, or WPA2).
• If you want to view the wireless settings, select Basic > Wireless Settings. For more
information, see
Basic Wireless Settings on page 27.
Wireless Signal Strength
If your wireless device finds your network, but the signal strength is weak, check these
conditions:
• Is your router too far from your computer, or too close? Place your computer near the
router, but at least 6 feet away, and see whether the signal strength improves.
• Is your wireless signal blocked by objects between the router and your computer?
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to
the designated device. The device then responds with an echo reply. You can easily
troubleshoot a network by using the ping utility in your computer or workstation.
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.
To ping the router from a computer running Windows:
1. From the Windows toolbar, click the Start button, and then select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net