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ES 3037/3037e Windows Troubleshooting • 436
Cannot configure for USB connection.
Printout is garbled or incorrect with parallel connection.
NOTES
• Windows 95 does not support USB.
• Windows 98 upgraded from Windows 95 may not support
USB.
• Windows 98 original installation and Windows Me, 2000,
NT and XP all support USB.
• The printer cannot be used with a USB hub.
Possible cause Remedy
Computer does not
support USB interface.
Check if there is a USB controller in the Windows device
manager.
USB cable does not meet
specifications.
Use USB cable to specification Ver.1.1.
Interface is disabled. Check that USB interface is set to Enable.
Configuration procedure
was not correctly followed
or cancelled.
Configure again from the beginning.
USB cable is
disconnected or faulty.
Reconnect or try another cable.
A USB hub is being used. The printer cannot be used with a USB hub. Connect the
printer and computer directly.
Possible cause Remedy
Possible mismatch on
parallel connection between
computer and printer.
Change parallel transmission mode (see Parallel
Transmission Mode above).