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C9300/C9500 Troubleshooting • 382
PROBLEM SOLVING
Paper feed problems
Paper jams are frequent.
• More than one sheet feeds at a time.
• Paper curls.
• Paper feeds at an angle.
Paper jam has been cleared, but printer does not print.
Possible cause Remedy
The printer is not
horizontal.
Place the printer on a stable, level surface.
The paper is too thin. Use the correct type of paper (see
Specifications).
The paper is moist or
affected by static.
Store paper within specified temperature and
humidity levels.
The paper is creased or
wrinkled.
Remove the creased/wrinkled paper from the
feed tray.
The paper is not aligned
correctly.
Adjust tray or manual feed guides.
Paper doesn’t feed. Correct paper feed selection in the printer
driver.
Possible cause Remedy
The top cover has not
remained open until all
paper jams have been
cleared.
Removing a paper jam is not sufficient:
Raise and gently lower the top cover, especially if
the paper jam has been removed from behind the
front cover.