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C9300/C9500 Troubleshooting • 384
Cannot configure for USB connection.
Printout is garbled or incorrect with parallel connection.
NOTES
• Windows 95 does not support USB.
• Windows 98 upgraded from Windows 95 may not support
USB.
• Windows 98 original installation and Windows Me, 2000,
NT and XP all support USB.
• The printer cannot be used with a USB hub.
Possible cause Remedy
Computer does not
support USB interface.
Check if there is a USB controller in the Windows
device manager.
USB cable does not
meet specifications.
Use USB cable to specification Ver.1.1.
Interface is disabled. Check that USB interface is set to Enable.
Configuration
procedure was not
correctly followed or
cancelled.
Configure again from the beginning.
USB cable is
disconnected or faulty.
Reconnect or try another cable.
A USB hub is being
used.
The printer cannot be used with a USB hub.
Connect the printer and computer directly.
Possible cause Remedy
Possible mismatch on
parallel connection
between computer and
printer.
Change parallel transmission mode (see
Parallel Transmission Mode above).