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C9300/C9500 Troubleshooting • 390
An asterisk (*) symbol appears on the display, repeatedly
moving across the first line then the second.
It takes a long time to start printing.
Possible cause Remedy
The main board is not
properly seated in the
printer.
Turn the printer off, then reseat the main board
and turn the printer back on again.
Possible cause Remedy
The printer has to warm up
returning from power save
mode.
In the printer menu settings, set power
save to a higher value to increase the
length of time before entering power save
mode.
The image drum carries out a
cleaning process to ensure
print quality, which takes time.
Wait until this process has been
completed.
The fuser unit adjusts
temperature, which takes time.
Wait until this process has been
completed.
The printer is processing data
from another interface.
Wait until this data is processed.