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C9300/C9500 Troubleshooting • 383
PROBLEMS PRINTING FROM WINDOWS
Cannot configure for parallel connection.
Possible cause Remedy
The computer does
not support
bi-directional parallel
interface.
There is no fix for this problem. You should only
use a computer that does support a bi-directional
parallel interface.
Parallel cable does
not meet
specifications.
Use a bi-directional parallel cable to IEEE 1284–
1994 standard.
The interface is
disabled.
Check that the parallel interface is set to enable.
Configuration
procedure was not
correctly followed or
cancelled.
Configure again from the beginning.
Parallel cable is
disconnected or faulty.
Reconnect or try another cable.
A converter, buffer or
extension cable is
being used.
Test by connecting printer and computer directly.