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Troubleshooting
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Possible Meaning(s) Solution(s)Problem
Printing on one page of the
document suddenly gets much
larger and that page flows onto
several pages.
The Reset button was accidentally pressed
during a printer error recovery process.
When the document has finished printing, resend the
affected page.
Paper is not feeding properly. The paper is not correctly positioned
between the paper guides.
Make sure the left edge of the paper is aligned with the left
paper guide and that the paper guide lever is against the
right edges of the paper.
The paper is not loaded properly.
More than one type of print media is loaded
in the paper tray or the paper loaded is not
recommended.
• Make sure that only one type of paper is loaded in the
tray: mixing different types of paper in tray will cause
paper jams.
• Verify use of recommended media (see Section 6).
• Remove the paper, fan the stack, reload.
• Ensure that paper tray is not overloaded.
• Use new paper.
Print image is clipped or off the
edge of the print media.
The selected document margins exceed the
printer margins.
Adjust the margins in the application as necessary.
Incorrect settings for media size and/or type
in the printer driver setup.
Ensure correct selection of media size and type in the
printer driver setup.