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Overnight Exchange
Available in the United States and Canada only.
If you choose to use our Overnight Exchange service, call
1-800-OKIDATA (1-800-654-3282): our trained personnel
will try to solve your problem over the phone. If they deter-
mine that your printer hardware is defective, an exchange
machine will be shipped to you via air express. You will
receive the exchange machine the next business day — or no
later than the second business day.
You must return the failing machine to Okidata by packing it
in the materials from the exchange machine, and making it
available for pickup by Okidata’s representative within 2
business days from your receipt of the exchange machine:
failure to do so will result in your being charged the full price
of the exchange machine. BEFORE YOU SHIP THE MA-
CHINE, REMOVE THE INK CARTRIDGES TO PREVENT
DAMAGE TO THE PRINTER DURING SHIPMENT:
failure to do so may result in your being charged a fee for
cleaning/repairs.
Overnight Exchange is not available for machines that have
been defaced, altered, or damaged beyond repair. When
Overnight Exchange is used, the returned machine becomes
the property of Okidata.
Exchange machines may be new or repaired, at the option of
Okidata: the exchange machine becomes the property of the
customer when the returned machine has been picked up by
Okidata’s designated carrier and it assumes the remainder of
the warranty period from the returned machine. The returned
machine must not be encumbered.
Overnight Exchange is not a guarantee of uninterrupted or
error-free functioning of a machine. Overnight Exchange
does not include repair of failures caused by: misuse, neglect,
accident, modification, operation outside the operating
environment described in this User’s Guide, improper
maintenance by you, failure caused by service of the machine
by non-authorized servicers, or failure caused by a product,
including supply products for which Okidata is not respon-
sible.