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Problem Solving
Running New Application Software
Problems that occur when you run new application
software are usually related to the software. Faulty
equipment is much less likely, especially if other
software runs correctly. If you have problems while
running new application software, check the following:
■
Does the system meet the minimum hardware
requirements for the software? Refer to the software
documentation.
■
Is the software an authorized copy? Unauthorized
copies often do not work. Obtain an authorized copy
of the software.
■
If you are running the software from a floppy disk,
is it a good copy?
■
If you are running the software from a hard disk
drive, is the software correctly installed? Were all
necessary procedures followed and files installed?
■
Are the correct device drivers installed?
■
Is the software correctly configured for the system?
■
Are you using the software correctly?
■
Try a different copy of the software to see if the
problem is with the copy you are using.
■
Try running the software in a different speed mode.
■
If other software runs correctly on the system,
contact your vendor about the failing software.
If the problems persist with the software, contact the
software vendor's customer service representative.