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9. Help
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For assistance, please visit http://www.panasonic.com/consumersupport
Troubleshooting
9.3 When a function does not work, check here
9.3.1 Initial settings
9.3.2 General
Problem Cause & Solution
I cannot hear a dial tone. L If you use a splitter/coupler to connect the unit, remove the
splitter/coupler and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
L The power cord or telephone line cord is not connected. Check the
connections.
L If you connected the unit through a computer modem, connect the
unit directly to a telephone line jack.
I cannot make calls. L The dialing mode setting may be wrong. Change the setting
(feature #120 on page 20).
The unit does not ring. L The ringer volume is turned OFF. Adjust it (page 22).
Problem Cause & Solution
The other party complains
they only hear a fax tone
and cannot talk.
L FAX ONLY mode is set. Tell the other party the number is only used
for faxes.
L If you use a Distinctive Ring service, make sure you have set the
same ring pattern assigned by the telephone company (page 41).
The {PAUSE} button does
not function properly.
L If this button is pressed during dialing, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialed will be redialed.
The receiving mode does
not function properly.
L Distinctive Ring is set (feature #430 on page 41).
During programming, I
cannot enter the code or
ID number.
L All or part of the number is the same. Change the number: feature
#322 (page 62) and #434 (page 64).
The unit beeps. L The memory reception alert of feature #437 is ON (page 65), and
the unit has a document in memory. Press {STOP} to stop the
beeps, then see the displayed message instructions to solve the
problem.
Whenever I try to retrieve
my voice mail messages, I
am interrupted by the fax
tone.
L You are probably entering {*} {#} {9}. This is the default setting
for the fax activation code. If you use a voice mail service, turn the
fax activation feature OFF or reprogram the activation code
(feature #434 on page 64).
The output tray becomes
full quickly or the
recording paper does not
stack properly on the
output tray.
L High humidity may cause the recording paper to curl. Try turning
the paper over and re-inserting it. If the curl on the paper is heavy,
please remove it from the output tray. If you still have this problem,
contact our service personnel.
FLB851-PFQX2175YA-en.book Page 73 Thursday, September 8, 2005 2:24 PM