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Troubleshooting 6-1
TROUBLESHOOTING
This chapter contains information about printing a test label and
correcting some problems that may occur.
Printing a Test Label
If you have difficulty communicating with the print server or printer:
1. Verify that the printer is operating properly, is online, and supplies
are loaded correctly.
2. If the printer is working correctly, test the connection between the
printer and the print server by pushing the test button on the back
of the printer for less than five seconds. A sample configuration
label should print. See Chapter 1, “Getting Started” for more
information.
3. Press and hold and at the same time one second and
release. A series of test labels print. The third test label contains
wireless and network settings. If the test labels do not print, call
Service.
The third test label displays the settings for the IP address,
subnet address, IP gateway, boot tries, boot method, SSID,
wireless mode, WiFi WEP, WiFi signal, packets received, bad
packets received, and packet collisions. It also lists Smart
Relay information. See Chapter 2 or 3 if you need to change
any of the IP or wireless settings.
6
Network/Wireless Test Label
Boot Tries
IP Address
SSID
WEP
Boot Method
Wireless Mode
Signal Strength