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Troubleshooting Information
If you experience problems using your printer, refer to this section.
If You Receive an Error Message
Any time you receive a message that is not described in this
manual, or the recommended action does not solve the problem,
call Technical Support.
Calling Technical Support
Technical support representatives are available Monday through
Friday during regular business hours at 1-800-543-6650. Follow
these steps before you call:
1.
Make sure your PC and printer are properly connected.
2.
Record any error messages that occurred.
3.
Try to recreate the problem, if you can.
4.
Check your port settings. Your problem may corrected simply
by changing the communication settings.
5.
List any changes that have recently been made to the system.
Try to record what you did when the problem occurred.
6.
Reset your printer. For information on resetting your printer,
see "Resetting Printers."
7.
Reboot your computer. Refer to your computer documentation
for specific instructions.
If these steps do not solve the problem, call Technical Support.
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Troubleshooting