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Section 9: Troubleshooting 81
Digital Label Press 3 User’s Manual
My prints have blotches or spots in them.
Symptoms: Small spots appear randomly on the print with no ink or different colors of
ink.
Most likely due to dust inside the printer. Review the procedures in Section 8-D for
cleaning the inside of the printer.
This can also be caused by dust accumulation on the ribbon. The print media will
almost never have dust as it is on a roll. Always store print supplies in the original
packaging or in some other suitable dust-free environment.
Check that you have properly loaded print media and a print ribbon according to
the instructions in Section 4.
Check that you have loaded compatible print supplies according to the
descriptions given in Section 4. Remember, only supplies within the same #200 or
#300-Series can be used with one another.
If you are using too much heat or not enough heat to properly transfer ink, you
may have problems with print quality. Adjust the Intensity control in Press's
printer driver up or down as needed.
My dye-sublimation prints look jaggy or pixelated.
Symptoms: Prints do not look smooth or continuous, but rather grainy and unclear.
For best photo-realistic output, you should always use high-resolution 24 bit
images. If scanning an image, always scan the image at a 24-bit color setting, at the
same size at which you will be printing, and at 300 dpi. If you stretch or "blow up"
a small or low resolution image, you will always get a pixelated or grainy effect
when printing.
Try selecting the Fine Anti-Aliasing option from the Preferences tab of PressPrint's
Print window.
This option should be selected only for dye-sublimation prints and causes printed
images to appear more smoothly around the edges.
The cutter is not functioning as it normally does, and/or the quality of the cut line has
degraded.
Symptoms:
The cut line is rough or jagged as if the media were being ripped instead of sliced. If the
cut line has sharp, pointed corners, some of these corners start to lift up as they are cut.
Excess cutting pressure is required for print media which originally required far less
pressure.
Print media which normally cuts fine, starts to stall the cutter as cut pressure is
increased.
This is most likely due to a dull cutter blade. Check and/or replace the cutter blade
according to Section 8-K.
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