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Chapter 5 Troubleshooting Common Situations
• Possible label jam.
• Check that the transfer ribbon and label stock are routed correctly.
• Possible software problem.
• Printer cuts (melts) through the transfer ribbon. The ribbon is
advancing at the same rate as the label stock.
Possible causes/solutions include:
• Verify that the software has set the printing heat setting to the proper
level.
• Verify that the PRINTER CONTROL menu Print Intensity value is set
to the correct value.
• ONLINE status light is flashing.
Possible causes/solutions include:
• Check for Out-of-Media condition or missing labels in the middle of a
roll.
• Check that the ribbon and label stock are correctly routed.
Printer Alarms
The printer has built-in alarms that monitor printer status and media stock
conditions. Alarm messages display indicating the present status of the
printer and media stock levels. The alarms also indicate if the printer
electronics detect an error condition.
Fault Messages
If a fault condition occurs in the printer, the status indicator on the control
panel flashes on and off and the message display indicates the specific fault.
Fault messages are summarized in Table 13.
Displayed faults fall into one of two categories:
• Operator correctable
• Field service required