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Chapter 5 Troubleshooting Common Situations
Table 13. LCD Message Troubleshooting
Displayed Message
Can
User
Correct?
Explanation Solution
BUFFER OVERFLOW Yes Host sent data after the
printer buffer was full.
(serial interface)
Check your serial host interface
parameter settings; if
necessary, change them so
they match the settings of the
attached host.
BUFFER OVERRUN Yes Receive overrun. (serial
interface)
Check your serial host interface
parameter settings; if
necessary, change them so
they match the settings of the
attached host.
CONFIG DOES NOT
EXIST/SAVE FIRST
Yes Attempt was made to
Load, Print, Delete or use
a configuration as the
Power-Up Config. when
the configuration was
never saved.
Enter the Save Config.
sub-menu of the CONFIG.
CONTROL menu and save the
desired configuration using
configurations 1-8 or a named
config.
CUTTER FAULT
Check Cutter
Yes 1. Cutter option was not
able to complete a full
cut cycle due to a jam.
2. Cutter PCBA detected
current overload and
opened circuit breaker
on cutter PCBA.
1. Clear obstruction from cutter
assembly.
2. Wait a few minutes for cutter
circuit breaker to
automatically reset.
Press CLEAR to clear the
fault message and resume
printing.
EC SOFTWARE FAIL*
See Manual
Yes Engine control software
failure.
Cycle power to the printer.
If problem persists, contact your
authorized service
representative.
FILE EXISTS
Enable Overwrite
Yes Attempt was made to
save a file using an
existing stored file name.
Enter the File System sub-menu
of the MAINT/MISC menu and
enable the Overwrite Files
feature to overwrite the existing
file.
FILE SYSTEM FULL
Delete Files
Yes Insufficient Flash memory
available to store file.
Enter the File System sub-menu
of the MAINT/MISC menu. Use
Delete to delete unwanted files.
FILE SYSTEM FULL
Optimize & Reboot
Yes Insufficient Flash memory
available to store file.
Enter the File System sub-menu
of the MAINT/MISC menu and
use Optimize & Reboot feature.