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Chapter 5 Troubleshooting Common Situations
LOAD PAPER Yes The printer does not
sense media.
1. Media was not installed
or has run out.
2. A break in media has
occurred.
3. Media was not routed
or installed correctly.
4. Media is installed
correctly, but the
Transmissive or
Reflective sensor is not
detecting it.
5. Trans Value may be
set too high or Refl
Value may be set to
low.
1. Install new media.
2. Re-install media through the
paper path.
3. Check the media installation
procedures beginning on
page 28.
4. Perform the Run Calibrate
procedure described in this
manual to improve sensors
ability to detect the media in
use.
5. Manually change the value
(Trans or Refl) of media for
media in use.
OPTION NOT
INSTALLED
Yes Cut option was selected
in Media Handling menu
and printer has detected
a fault.
1. Cutter option is not
installed or is
disconnected while the
Cut option is selected
in Media Handling.
2. Cable from cutter
assembly to cutter
PCBA is not
connected.
3. Cable from cutter
PCBA to Controller
PCBA is not
connected.
1. Install cutter option or select
the correct Media Handling
option in the configuration
menu.
2. Connect cutter assembly
cable.
3. Connect cutter PCBA to
Controller PCBA cable.
PARITY ERROR Yes Parity error. (serial
interface)
Check your serial host interface
parameter settings. If necessary
change them so they match the
settings of the attached host.
Table 13. LCD Message Troubleshooting (continued)
Displayed Message
Can
User
Correct?
Explanation Solution