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Installer’s/User’s Manual 59005-03 Rev. A QLogic Customer Support B-1
Appendix B QLogic Customer Support
This appendix describes the basic warranty and customer support. Customers who
purchased directly from QLogic may contact Customer Support as described in
this appendix. We encourage other customers to contact their reseller or authorized
maintenance provider.
Help Desk
Description: Consists of:
• Assistance related to questions about QLogic products.
• Diagnostic assistance.
• Providing information about available fixes and workarounds.
Availability: Provided from QLogic Corporation, Eden Prairie, Minnesota, USA,
from 8:00 AM to 5:00 PM Central Time Monday through Friday excluding
QLogic’s observed holidays.
Contact Us:
Telephone:..........................................(952) 932-4040
E-mail:................................................support@QLogic.com
Fax:.....................................................(952) 932-4018 Attention: Customer Support
Web: ...................................................www.QLogic.com
Hardware Support
QLogic will repair or replace defective hardware during the warranty period after
receipt of equipment by QLogic, providing that the equipment has not been subject
to abuse per the Basic Warranty definition.
Please observe the following guidelines:
• QLogic must authorize all hardware returns.
• You are responsible for proper return packaging and shipping charges.
• You may authorize hardware outside of warranty and a current service plan to
be repaired at QLogic’s current rates.
• Items missing from the return hardware will not be replaced upon repair.