Filter
Top Products
Preliminary
Software Support
SANbox-16HA Fibre Channel Switch
B-2 QLogic Customer Support 59005-03 Rev. A Installer’s/User’s Manual
Software Support
QLogic actively supports the current software/firmware release and the prior
release for 6 months following the general availability date for the current release.
You are encouraged to keep your software/firmware levels current.
For supported software:
• QLogic will attempt to isolate and verify the reported problem.
• If applicable, QLogic will give you a software/firmware fix or work around
along with descriptive documentation.
Customer Responsibilities
Quality support requires a partnership between you and QLogic. As such, you are
expected to:
• Provide QLogic with initial problem investigation information and severity
evaluation.
• Assure proper supervision, control and management of QLogic products.
• Implement proper backup procedures.
• Train your staff about QLogic product use and operation.
• Provide adequate resources to implement the corrections suggested by
QLogic.
• Attempt to reproduce reported problems and/or provide information
requested by QLogic.
• Designate a properly trained person to serve as the primary QLogic contact.