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4 – Managing Switches
Downloading a Support File
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4.13
Downloading a Support File
The Download Support File menu option assembles all log files and switch
memory data into a core dump file (dump_support.tgz). This file can be sent to
technical support personnel for troubleshooting switch problems. The menu option
is not accessible (displayed) for switches that don't support the download support
file function.
To create a support file, do the following:
1. Open the Switch menu, and select Download Support File.
2. In the Download Support File dialog, click the Browse button to define a
location for the support file or type the path in the text field.
3. Click the Start button to begin the process of creating and downloading the
support file to your workstation. Observe the status in the Status area.
4. After the support file is saved to your workstation, click the Close button to
close the Download Support File dialog.
4.14
Installing Firmware
Installing firmware involves loading, unpacking, and activating the firmware image
on the switch. QuickTools does this in one operation. To provide consistent
performance throughout the fabric, ensure that all switches are running the same
version of firmware.
During a hotreset operation, fabric services will be unavailable for a short period
(30-75 seconds depending on switch model). To ensure that an NDCLA operation
is successful, verify that all administrative changes to the fabric (if any) are
complete.
Common administrative operations that change the fabric include:
Zoning modifications
Adding, moving or removing devices attached to the switch fabric. This
includes powering up or powering down attached devices.
Adding, moving or removing ISLs or other connections.
After an NDCLA operation is complete, management connections must be
re-initiated:
QuickTools sessions will re-connect automatically
Telnet sessions must be restarted manually.
CAUTION! Changes to the fabric may disrupt the NDCLA process.