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Quatech SDS User’s Manual Appendix C
Appendix C
Warranty information
Quatech, Inc. warrants the Serial Device Server to be free of defects in materials and workmanship
for a period of five (5) years from the date of purchase. Quatech, Inc. will repair or replace any board
that fails to perform under normal operating conditions and in accordance with the procedures
outlined in this document during the warranty period.
Any damage caused by external causes, including problems with electrical power, servicing not
authorized by Quatech, negligent installation or operation, failure to follow documented procedures,
abuse, or general misuse of the product is not covered by the warranty. Custom configured products
are non-refundable. Quatech makes no express warranties except those stated in this paragraph and
in the applicable warranty statements for specific products in effect on the date of invoice. No
representation is made regarding the suitability of this product for any particular purpose.
To request warranty service, you must call Quatech at (800) 553-1170, or submit the on-line form at:
http://www.quatech.com/support/support.php within the warranty period with a description of the
problem. If warranty service is required, Quatech will issue a Return Material Authorization (RMA)
Number. You must ship the defective product back to Quatech during the warranty period in its
original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the
risk of loss or damage during shipment. Quatech will ship the repaired or replacement products to
you.
Quatech reserves the right to modify its warranty at any time, in its sole discretion. All software is
provided subject to the license agreement that is part of the package. Customer agrees that it will be
bound by the license agreement once the package is opened or its seal is broken. Quatech does not
warrant any software under this Agreement. Warranties, if any, for software are contained in the
license agreement that governs its purchase and use.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE. QUATECH'S SOLE OBLIGATION (AND
CUSTOMER'S SOLE REMEDY) WITH RESPECT TO THE FOREGOING LIMITED WARRANTY
SHALL BE TO, AT ITS OPTION, REFUND THE PURCHASE PRICE OR REPAIR/REPLACE ANY
DEFECTIVE PRODUCTS, PROVIDED THAT QUATECH RECEIVES WRITTEN NOTICE OF
SUCH DEFECTS DURING THE APPLICABLE WARRANTY PERIOD. CUSTOMER MAY NOT
BRING AN ACTION TO ENFORCE ITS REMEDIES UNDER THE FOREGOING LIMITED
WARRANTY MORE THAN ONE (1) YEAR AFTER THE ACCRUAL OF SUCH CAUSE OF
ACTION. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCTS, INCLUDING
WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD
SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY
AFTER SUCH PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
QUATECH, ITS LICENSORS, DISTRIBUTORS, AND SUPPLIERS (INCLUDING ITS AND THEIR
DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS) SHALL NOT BE LIABLE FOR ANY
SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION LOST PROFITS, BUSINESS INTERRUPTION, LOST OR
CORRUPTED DATA OR SOFTWARE, OR ANY OTHER DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PRODUCTS, EVEN IF QUATECH OR ITS LICENSORS,
DISTRIBUTORS, AND SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE
July 2005 940-0183-153 Page 91