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TROUBLESHOOTING
Contents
PROBLEMS RELATED TO ONE-TOUCH INDIVIDUAL
KEYS / GROUP KEYS
Problem Point to check Solution
A one-touch individual
key or group key
cannot be stored.
Has the maximum number of keys been
stored?
Delete one-touch keys and group keys that are not
being used.
Have functions been disabled by the
administrator?
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
A one-touch individual
key or group key
cannot be edited or
deleted.
If the key is an individual key, is the key
included in a group?
Remove the key from the group and then edit or delete
the key. (If the key is included in multiple groups, it must
be removed from all groups.)
➞ "Address Book" (Web page only)
If multiple group keys have been stored, print the Group
List in "Sending Address List" in the system settings.
The list will show where the key is stored.
➞ System Settings > "List Print (User)" > "Sending
Address List" > "Group List"
Is the key being used in a reserved
transmission or a transmission in
progress?
Wait until the transmission is finished or cancel the
transmission and then edit or delete the key.
Is the key included in a program key? Remove the key from the program and then edit or
delete the key. (If the key is included in program, it must
be removed from program.)
➞ System Settings > "Address Control" > "Program"
If multiple program keys have been stored, print the
Program List in "Sending Address List" in the system
settings. The list will show where individual and group
keys are stored.
➞ "Job Program" (Web page only)
Is the key that you wish to edit or delete
stored as a relay destination of an
F-code relay broadcast transmission?
An individual or group one-touch key that is stored as a
relay destination cannot be edited or deleted. Remove
the key from the relay destinations of the F-code relay
broadcast transmission and then edit or delete the key.
➞ System Settings (Web page only) > "F-Code Memory
Box"
Have functions been disabled by the
administrator?
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
Has your administrator enabled a
function that prevents editing/deleting?
If your administrator has enabled settings such as
"Inbound Routing Settings" (Web page only),
editing/deleting will not be possible. Check with your
administrator.
➞ Application Settings (Web page only) > "Inbound
Routing Settings"