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TROUBLESHOOTING
Contents
PROBLEMS RELATED TO SCAN RESULTS
Problem Point to check Solution
The scanned image is
clipped.
Is the original scan size setting smaller
than the actual original size?
Set the scan size to the actual original size.
If you have intentionally set a smaller size than the actual
original size, note carefully the placement position of the
selected scan size when placing the original. For example,
when scanning an A4 (8-1/2" x 11") original using a B5
(5-1/2" x 8-1/2") setting on the document glass, align the
original using the document glass scale at the left centre to
fit the area you wish to scan into the B5 (5-1/2" x 8-1/2")
scanning area.
☞ 1. BEFORE USING THE MACHINE "PLACING
THE ORIGINAL ON THE DOCUMENT GLASS"
(page 1-50)
The quality of the
scanned image is
poor.
Is the original printed matter such as a
book or magazine?
When the original is printed matter, vertical patterns
(moiré) may occur. Select the [Exposure] key in the base
screen to open the exposure setting screen. The [Moiré
Reduction] checkbox appears in this screen. This
checkbox can be selected to reduce the moiré
effect. (only in scan mode and USB memory scan mode)
It may also be possible to reduce the moiré effect by
changing the resolution setting or shifting the original (or
changing its angle) slightly on the document glass.
When scanning a colour or greyscale
original, is the colour mode set to
"Mono2"?
Setting the colour mode to "Mono2" replaces the colours in
the original with either black or white. This is suitable for
text-only originals; however, for originals that contain
illustrations, it is best to use the [BLACK & WHITE START]
key with the colour mode set to [Greyscale], or set the
colour mode of the [COLOUR START] key to [Full Colour]
or [Auto]-[Greyscale] and then scan.
Is a destination included that has
[TIFF-S] selected for the format?
When a broadcast transmission is performed that
includes both scan mode destinations and Internet fax
destinations that have [TIFF-S] selected for the format,
the resolution will remain fixed at [200X200dpi] even if a
different resolution setting is selected. If you wish to
send an image scanned at high resolution to scan mode
destinations, send the image in a separate
transmission.
The scanned image is
blank.
Is the original placed face up or face
down correctly?
When using the document glass, the original must be
placed face down. When using the automatic document
feeder, the original must be placed face up.
The scanned image is
upside down or on its
side.
Are Internet fax addresses included in
the transmission?
When both scan mode and Internet fax destinations are
included in a broadcast transmission, the original
transmission orientation of Internet fax takes
precedence, and thus the file may not appear in the
correct orientation when viewed on a computer. In this
event, send the image to the scan mode destinations in
a separate transmission.
The [COLOUR START]
key indicator is not lit.
Are Internet fax or fax destinations
included?
If Internet fax or fax destinations are included in the
destinations, only the [BLACK & WHITE START] key
can be used.