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7-1
This chapter provides solutions to possible problems in a question and answer format. Locate the question that relates
to your problem and use the answer to help correct the situation. If you are unable to solve a problem using this manual,
please contact your dealer or nearest authorised service representative.
System settings or Web pages
System settings are indicated in the "Solutions" column as shown below. In some cases a problem may be solved by
enabling the indicated system setting or Web pages.
Example:
➞
System Settings (Administrator) > "Copy Function Settings" > "Other Settings" > "Disable Copy in Different Size" >
This is an abbreviated description of the procedure for selecting the setting. ">" indicates the setting sequence and
indicates the state of the setting after it has been enabled. Use these descriptions as a quick manual to help you
configure the settings. When "(Web page only)" is indicated, the item being described can only be set in the Web page;
it cannot be set on the machine.
REMOVING MISFEEDS
• REMOVING MISFEEDS. . . . . . . . . . . . . . . . . . . 7-2
• HOW TO REMOVE MISFEEDS. . . . . . . . . . . . . 7-3
REMOVING STAPLE JAMS
• FINISHER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
COPYING
• PROBLEMS RELATED TO COPYING
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
• PROBLEMS RELATED TO COPY
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
PRINTING
• PROBLEMS RELATED TO PRINTING
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
• PROBLEMS RELATED TO PRINT
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
• PROBLEMS RELATED TO FILING . . . . . . . . . 7-17
• PROBLEMS RELATED TO FILE
MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . 7-17
FACSIMILE
• PROBLEMS RELATED TO
TRANSMISSION . . . . . . . . . . . . . . . . . . . . . . . 7-19
• PROBLEMS RELATED TO RECEPTION . . . . 7-21
• PROBLEMS RELATED TO TELEPHONE . . . . 7-22
• PROBLEMS RELATED TO AUDIBLE
SIGNALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22
• PROBLEMS RELATED TO ONE-TOUCH
INDIVIDUAL KEYS / GROUP KEYS . . . . . . . . 7-23
SCANNING / INTERNET FAX
• PROBLEMS RELATED TO SCANNING /
INTERNET FAX OPERATION . . . . . . . . . . . . . 7-24
• PROBLEMS RELATED TO SCAN
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27
• PROBLEMS RELATED TO ONE-TOUCH
INDIVIDUAL KEYS / GROUP KEYS . . . . . . . . 7-29
GENERAL PROBLEMS
• PROBLEMS RELATED TO MACHINE
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . 7-31
• PROBLEMS RELATED TO PAPER
FEEDING AND OUTPUT . . . . . . . . . . . . . . . . . 7-33
• PROBLEMS RELATED TO QUALITY /
PRINT RESULTS . . . . . . . . . . . . . . . . . . . . . . . 7-34
• PROBLEMS RELATED TO PERIPHERAL
DEVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-36
• OTHER PROBLEMS . . . . . . . . . . . . . . . . . . . . 7-37
CHAPTER 7
TROUBLESHOOTING