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TROUBLESHOOTING
Contents
PROBLEMS RELATED TO SCANNING / INTERNET FAX
OPERATION
SCANNING / INTERNET FAX
PROBLEMS RELATED TO SCANNING / INTERNET FAX OPERATION
• Transmission does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-24
• An address cannot be specified.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-25
• Mode cannot be selected.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-25
• Auto selection of the colour mode does not take place correctly.. . . . . . . . . . . . . . . . . . . . . . . . . . . .7-25
• The received image file cannot be opened. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-26
• Transmission takes a long time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-26
• A destination is pre-selected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-26
• Cannot write to USB memory. (When using USB Memory Scan.) . . . . . . . . . . . . . . . . . . . . . . . . . . .7-26
PROBLEMS RELATED TO SCAN RESULTS
• The scanned image is clipped. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-27
• The quality of the scanned image is poor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-27
• The scanned image is blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-27
• The scanned image is upside down or on its side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-27
• The [COLOUR START] key indicator is not lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-27
• JPEG was selected for the file type but the file was created as a TIFF file. . . . . . . . . . . . . . . . . . . . .7-28
• The image is too light or too dark. (When using PC Scan.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-28
PROBLEMS RELATED TO ONE-TOUCH INDIVIDUAL KEYS / GROUP KEYS
• A one-touch individual key or group key cannot be stored. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-29
• A one-touch individual key or group key cannot be edited or deleted. . . . . . . . . . . . . . . . . . . . . . . . .7-29
•
If you cannot find the item that you are looking for in the above table of contents, see "GENERAL PROBLEMS" (page
7-30).
• If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( )
in that order.
Caution:
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or
unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
Problem Point to check Solution
Transmission does
not take place.
Did you select the correct destination?
Is the correct information (e-mail
address or FTP server information)
stored for that destination?
Make sure that the correct destination information is
stored for the destination and that the destination is
correctly selected. If delivery by e-mail (Scan to E-mail)
is unsuccessful, an error message such as "Undelivered
Message" may be sent to the designated administrator's
e-mail address. This information may help you
determine the cause of the problem.