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TROUBLESHOOTING
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The received image
file cannot be opened.
Does the viewer program used by the
recipient support the format of the
received image data?
The recipient may be able to open the file if you change
the file type and compression mode selected at the time
of transmission. Use a software program that is capable
of opening the selected file type and compression mode.
Does a message appear prompting you
to enter your password?
The received file is an encrypted PDF file. Ask the
sender for the password, or have the image sent again
in a non-encrypted format.
Transmission takes a
long time.
Is the resolution setting appropriate at
the time of scanning?
To select resolution and data compression settings that
are suited to the purpose of transmission and create
image data that is balanced in terms of resolution and
file size, pay attention to the following points:
Resolution settings
The default resolution setting is [200X200dpi] in
scanner and USB memory mode, and [200X100dpi] in
Internet fax mode. If the original does not contain a
halftone image such as a photo or illustration,
scanning at the default resolution will create a
practical and useful image. A higher resolution setting
or the "Half Tone" setting (in Internet fax mode)
should only be selected if the original contains a photo
and you wish to give priority to the quality of the photo
image. Exercise caution in this case as a larger file
will be created than when the default setting is used.
A destination is
pre-selected.
Is "Default Address Setting" enabled in
the system settings (administrator)?
If you wish to send to a destination other than the
default destination, select the [Cancel] key.
If you are the administrator and wish to change or
disable the default destination, change the settings as
appropriate in "Default Address Setting".
➞ System Settings (Administrator) (Web page only) >
> "Image Send Settings" > "Scan Settings" > "Default
Address Setting"
Cannot write to USB
memory.
(When using USB
Memory Scan.)
Is the connected USB device
recognized correctly?
Use "USB-Device Check" in the system settings to
check whether or not the device can be recognized.
➞ System Settings > "USB-Device Check"
If it is not recognized, connect it once again.
Problem Point to check Solution