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60 Troubleshooting 99-00666-20 B0
The AirLiner slate works when it’s connected to an external power source, but turns off
when it isn’t
Remove the battery. Check that there is no leakage or other damage to the battery. If the battery is
damaged, order a new one (Part No. 01-00173) from SMART Technical Support (page 69).
If there’s no indication of damage to the battery, insert the battery into the slate and connect the
power adapter to the slate and a power outlet (see page 6). Recharge the battery until the
charging indicator turns green. You can use the slate when the battery is recharging.
If the following three issues arise, your battery is completely drained, and you must order a new
one (Part No. 01-00173) from SMART Technical Support (see page 69).
• You’re unable to use the AirLiner slate wirelessly after recharging the battery.
• The battery status is low (partially red) after recharging it (see page 10).
• The charging indicator remains turned off when you connect the slate to a power outlet.
When you connect the power adapter cable to the slate and a power outlet, the charging
indicator doesn’t turn on
Disconnect the power adapter from the power outlet, and then connect another electrical device,
to make sure the power outlet is working and active.
If the power outlet is working, disconnect the electrical device. Check for damage to the power
adapter. If there is no damage, ensure that the power cable and power supply are securely
connected (page 8), and then reconnect the slate to the power outlet.
If the issue persists, the battery can no longer hold sufficient charge to turn on the slate. Order a
new battery (Part No. 01-00173) from SMART Technical Support (see page 69).
The power indicator flashes slowly
When the power indicator flashes slowly, the battery’s charge is low and will soon be insufficient to
power the slate.
Connect the power adapter to the slate and a power outlet, and the recharge the battery (see
page 8). The charging indicator turns green when the battery is fully charged. You can use the
slate when the battery is recharging.