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Common problems and solutions
Possible cause
Action
Printer is not receiving
power.
t
I
Check whether the power
cord is correctly connected.
If it is, try a different power
cord.
Check whether the power
source is working by
unplugging the printer and
plugging in another device.
Possible causes
Action
The ribbon is jammed,
I Make sure that the ribbon
twisted or not set properly
between the print head and
the print head shield. ~
The print gap is not set
correctly.
cartridge is correctly
installed. See “Installing
the ribbon cartridge” on
page 10.
Use the adjustment lever to
set the print gap. Move the
lever to a lower (darker)
setting. See “Adjusting the
print gap” on page 24.
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